Confronting Issues thoughtfully and professionally

 

In this today’s podcast episode, John Millar shares a few ideas that will help you make confrontation a more positive and far less unpleasant experience for everybody.

The goal with confrontation is not to win the argument but to build awareness of the issue and take action.

KEY ELEMENTS

  1. Let thoughtful language that includes the following five words: we, share, opportunity, perspective and observation.
  2. Use a “permission-based question”. Gaining their permission alleviates them from getting angry because they’re allowed the feedback and the person who needs to make the confrontation can actually do so becoming more comfortable.
  3. Keep in mind the foundational principles which are:
    • Knowledge: How do you confront someone and what do you say?
    • Skill: Can you do it consistently and thoughtfully and professionally?
    • Behavioral: Can you do it with conviction and confidence?

 RESOURCES MENTIONED

CEO on Demand website – www.ceo-ondemand.com.au

More Profit Less Time website – www.moreprofitlesstime.com

THANKS FOR LISTENING!

Thanks so much for joining us on this episode! Don’t forget to subscribe to the show on iTunes and Stitcher to get automatic updates and leave an awesome review!

Until next time!

Subscribe-with-Itunes-Buttonsubstich

 

TRANSCRIPT: PODCAST EPISODE 43

Title: Confronting Issues, Thoughtfully and Professionally

Date Published: March 5, 2016

Running Time: 04:51 minutes

Hey Movers and Shakers it’s John Millar here, the Naked Business Coach bringing you a bite size piece of business wisdom stripping business back to the bare basics. In today’s episode, I wanna have you to think about the idea of helping other people confronting issues, thoughtfully and professionally. Le’ts face it, confrontation is something that most people chose to avoid and avoid it all costs. They think of confrontation and we think of negativity. And for many of us – it conjures up images of physical fighting , yelling, using profanity and getting upset and loosing control.

But confrontation does not have to be negative or nasty thing. It actually builds awareness of an issue that allows someone the opportunity to make a change or improvement. Most people have not been taught how to handle confrontation in the right way. Now the goal with confrontation is not to win the argument but to build awareness of the issue and take action.

When a confrontational issue comes up not that dealt with immediately, most likely the issue is now out in the open. As, it’s been taught to a few people who taught a few others and finally reaches the source. By that time however the issue has developed in to something bigger (and most likely less accurate). And not only has the issue spiraled out of control or out of context – but the build up is now reach up a point of frustration and anger that begins even more challenges that are more difficult to contain than those who were sure when the issue is finally confronted. As a result of build up emotion and anger, the person you are confronting has not been given any time to thoughtfully react and adjust to this tough issue. It’s really hard to remain professional when emotions get in the way and obviously if the issue is “nipped in the bud” or dealt with right away, that built-up of frustration and anger can be just avoided.

A key element of confronting issues successfully and thoughtfully is to let thoughtful language that includes the following five words: we, share, opportunity, perspective and observation. For example, “One thing I wanted to share with you was an opportunity for you to improve”… or “I wanted to share an observation from my perspective and then allow you to share your feedback with me.”

In addition, it’s also beneficial to use a “permission-based question” such as someone say ”would you mind if I shared an observation with you from a different perspective?” Gaining their permission alleviates them from getting angry because they’re allowed the feedback and the person who needs to make the confrontation can actually do so becoming more comfortable. Before confronting anyone with a tough issue, keep in mind the foundation principles which are:

  • Knowledge: How do you confront someone and what do you say?
  • Skill: Can you do it consistently and thoughtfully and professionally?
  • Behavioral: Can you do it with conviction and confidence?

Sooner or later in your workplace, you will probably have to deal with the issue of confrontation (if you haven’t had to already). Even though this can be difficult, if you follow these steps, it will make it much easier to start a confrontational conversation:

Remember:

  1. Starting the conversation-focus on area of concern and have the first question planned.
  2. Make sure you maintain the dialogue and ask them how they feel, asking them questions to gain clarification.
  3. I want you to possibly confronting issues-ask for permission and ask “Risk” questions to gain perspective.
  4. Try it all time to dovetailing into an activity-recreate type scenario.
  5. And finally prescribe a learning project-give them something to do that relates to their real-world.

This is John Millar I’m the naked business coach stripping business back to the bare basics. If you ever enjoyed today’s’ podcast make sure that you follow our webinars and the other material that are available on ceo-ondemand.com.au or moreprofitlesstime.com . Until next time, here’s a few ideas that will help you to  take this things on a confrontation and help make it a more positive and far less unpleasant experience for everybody.

 

John Millar

Contact a Coach:

Your Name (required)

Your Email (required)

Subject

Your Message

Clients Testimonials: